Shipping policy
Shipping Policy
Last updated: October 20, 2026
Made to order in New Zealand
All VialCase cases are designed and made to order in New Zealand.
Production takes place before dispatch. The shipping estimates below refer to transit time after dispatch and do not include the time needed to make and prepare your order.
Shipping destinations & delivery times
We currently ship to New Zealand and Australia.
| Destination | Estimated transit time after dispatch |
|---|---|
| New Zealand | Overnight shipping |
| Australia | 3–5 business days |
Business days exclude weekends and public holidays.
Delivery times are estimates, not guarantees. Rural or remote locations, courier disruptions, public holidays and customs processing may result in longer delivery times.
Shipping costs
Applicable shipping charges are displayed at checkout before you complete your purchase.
Delivery addresses
Please check that your delivery address is complete and correct before placing your order.
If you notice an error, contact info@vialcase.co.nz as soon as possible. We will check whether the address can still be updated. Changes may not be possible once an order has been dispatched.
Australian orders
Orders to Australia are shipped from New Zealand and may be subject to customs processing.
Any applicable import duties, taxes or customs charges not collected at checkout are the recipient’s responsibility, unless otherwise required by law.
Delayed or missing deliveries
If your order has not arrived within the estimated delivery timeframe, please contact info@vialcase.co.nz with your order number so we can investigate with the delivery provider.
Damaged or incorrect deliveries
If your order arrives damaged or you receive the wrong item, contact info@vialcase.co.nz with your order number and a description of the issue. Photos of the item and packaging, where available, can help us investigate.
Please keep the packaging until we have advised you on the next steps.
Returns & exchanges
We offer 30-day free returns and exchanges for eligible orders delivered in New Zealand and Australia. Please refer to our Returns & Exchanges Policy for full details.
Your consumer rights
Nothing in this policy limits your rights under applicable consumer protection laws, including the New Zealand Consumer Guarantees Act 1993 and the Australian Consumer Law.
Contact
For shipping questions or help with a delivery: